SHIPPING POLICY

How much does shipping cost?
Shipping on all order is always, FREE. 

Shipping rates delivery estimates 

Shipping typically takes between 2 and 4 weeks, granted there are no import or custom delays to your destination that can extend shipping times beyond this window. 

Your order may be subject to import duties and taxes (including VAT), which is incurred once your shipment reaches its destination country. Lavender + Chai is not responsible for these charges if they are applied, and are your responsibility as the customer. 

Processing and Handling

Generally, we do our best to ensure most orders are processed within 1-2 days. However, we do ask that you allow 1 - 7 business days this excludes weekends and holidays) for processing, after you’ve received your order confirmation email. You will receive another notification which will include your tracking order tracking information once your order has shipped. 

Please note : Due to COVID-19, the shipping time may be 1-2 weeks longer than usual for some locations. Thank you for your patience during this time!

Order Status

When your order has shipped, you will receive an email from us which includes your tracking number that you can use to check on the status of your order. It can sometimes take at lease 48 hours for the tracking information to become available. You can also received up to date tracking information by visiting our special order tracking page here

If you haven’t received your order within 30 days of receiving your tracking information email, please contact us at sales@lavenderandchai.com with your name and order number. We apologize for the delay and will be glad to look into it for you

Why is my entire order not here?
Our products are shipped directly to you from our supplier. This unique business model allows us to save on storage and transportation costs, occasionally we will ship items out in multiple packages. If your order has not arrived altogether please allow 3-5 business days for the remaining items to arrive!